![]() ![]() If you don't like sending email, Easy connect is a available. I would like that but it is not necessary for me.įrom the description of this paragraph, how did you achieve that? There is three method to ask for help as below Words it doesn't have to be "complete" unsolicited assistance. It is ok if the user has to click Ok to allow me to view and/or take control of the desktop. I am trying to use msra.exe /offerra to do remote assistance without requiring the users to send an email to request assistance. The detailed guide, please refer to this thread: Meanwhile, please check if the account HelpAssistant is blocked. Please ping those problematic computers to see if you could connect to those computers. Which group policy did you configure and push to all clients? Did these computer in the same domain? Unable to find the remote computer or you do not have permissions.Ĭan someone please help me figure out why it is only working on two computers? I am using the network administrator credentials so it can't permissions. Your offer to help could not be completed. All the others I have tried (about 4 or 5) fail with the one of the following ![]() I am able to access and control (1) Windows 7 system and (1) Windows XP system. I run msra.exe /offerra from my Win 7 workstation and attempt to access a few systems. I have rebooted the systems I am trying to assist. I would like that but it is not necessary for me.Īnyway, I have created a GPO and linked it to my computers OU that is supposed to configure the necessary settings for remote assistance and also modifies the Windows firewall to allow all of it to work. A centralized web-based remote assistant software control panel for all your remote connections. The software can be installed directly onto a device and accessed over the internet at any time. Have to be "complete" unsolicited assistance. A cross-platform remote assistance software solution for Windows, Mac, iOS, and Android. Remote access software allows local users to establish a connection with a remote device or network. ![]()
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